8 Clayford
Dormansland
Lingfield
Surrey
RH7 6PR
Support Contract
Page Computers provide a combination of telephone, remote access and on site support to maintain our Customer’s systems efficiently and cost effectively.
Page Computers are happy to support existing systems as well as those installed by ourselves. We also specialise in setting up existing systems as a result of moving into a different area.
Our personnel will visit your premises to discuss your current and future requirements for your system and level of support you require.
We provide two levels of support. The Silver Support Contract covers telephone support and Remote Support of your equipment but excludes any on site work. The Gold Support Contract covers the same as the Silver Support Contract and includes a specified number of visits and hours on site to be agreed with the Customer. Hours on site not covered by a contract are charged at £65 ex vat per hour
Our support contracts give total flexibility and if you only require your server to be covered or you require all your equipment to be covered then the choice is yours.
Duration 1 Year
Response Time Within 8 Working Hours
Response 1st level phone
2nd level remote access
3rd level site visit
Equipment Covered To be discussed – we need to make a complete log of
equipment to be covered by the support contract
Software Supported Windows 2003 and 2008 Server
SBS 2003/8/11 and Server2003/8
Microsoft Operating Systems
Microsoft Office
Items that can be Included
(but not limited to) Hardware and Software Failures on Server, Notebooks and
Workstations
Rebuilding of Server in the event of hardware or software failure
using your backups and your original software disks
Email Changes
Email and Internet failure excluding line faults
Virus Problems
Printer, Router and UPS problems
Exclusions New Installations
Support for specialised software
Customers Responsibilities Customers should select one person to be the IT contact.
This ensures better consistency of communication and generally
leads to quicker resolution of problem
The Customer is responsible for data backup
The Customer is responsible for the safekeeping of their software
packages
The Customer is responsible for Virus Protection
Price to be discussed after site visit
